Cylon Consulting (Pty) Ltd
This is the privacy statement of Cylon Consulting (Pty) Ltd. In this document, “we” or “us” refer to Cylon Consulting (Pty) Ltd.
We are company number 2015/420349/07 registered in South Africa.
Our registered office is at 13 Kariba Street, Powerville, Vereeniging.
This policy explains how we collect, use, store, and protect information about you. It applies to both information that can identify you personally and information that cannot.
We take your privacy and confidentiality seriously. This policy complies with South African law and, where applicable, the laws of other jurisdictions. If you believe we are not complying with this policy, please contact us.
Except as set out below, we do not share, sell, or disclose personally identifiable information to third parties.
The following sections describe the information we collect and why it is necessary.
1. Business and personal information
This includes identification and contact details, as well as information provided during the course of our business relationship. All such information is treated as confidential and used only for legitimate business purposes.
This information is used to:
- provide requested services;
- verify identity for security purposes;
- market our services and products.
Non-identifiable information may be used in aggregate for analytical or demographic purposes. Business records are retained for a minimum of six years in accordance with legal and tax requirements.
2. Your domain name and e-mail address
Our servers record your domain name, email address, and pages visited. Email addresses are disclosed only to employees or contractors who require access to perform their duties.
This information is used to:
- communicate with you;
- improve site quality and performance;
- send service-related updates and marketing communications.
3. Information you post on our website
Information submitted via forums, blogs, or advertisements is stored on our servers. While primarily displayed as submitted, we reserve the right to use such content as permitted by our terms and conditions.
4. Website usage information
We collect usage data through embedded technologies such as JavaScript to understand how visitors use our website. This data is not linked to identifiable individuals.
5. Padlock symbols and trust marks
We do not process credit card information and therefore do not subscribe to third-party trust mark certification services.
6. Financial information for direct debit arrangements
Direct debit details are transmitted securely to our bank for processing. We do not retain copies of this information.
7. Credit reference information
To prevent fraud, information may be shared with credit reference agencies in cases of disputed or reversed payments without valid cause.
8. Third-party advertising
Advertisers on our website may collect information such as IP addresses using their own technologies. We do not control their data practices.
9. Third-party content
Users may publish content on our website. We do not pre-moderate content but will investigate complaints and remove content where justified.
10. Information received from third parties
We may receive anonymised analytical data from third-party services such as analytics providers. This information cannot be used to identify you.
11. Information provided for third-party use
If you submit information intended for public or third-party access, we are not responsible for how others use that information.
12. Cookies
Cookies are used to enable essential website functionality, improve user experience, and gather anonymous analytics data. You may disable cookies in your browser, but this may affect site functionality.
13. Calling our help line
We collect Calling Line Identification (CLI) data to improve the efficiency and effectiveness of our support services.
14. Messages sent to our support system
Messages sent to us are stored for service and quality assurance purposes. Personally identifiable information is not retained beyond what is necessary to respond.
15. Complaints
Complaint information is used solely to resolve issues and improve our services. Information may be shared where reasonably required to investigate a complaint.
16. Job applications and employment
Job application information may be retained for up to three years. Employee records are retained for six years after termination of employment.
17. Marketing information
With your consent, we may share your contact details with selected partners. You may opt out at any time.
18. Re-marketing
We may use remarketing technologies to display our advertisements on third-party websites.
19. Affiliate information
Affiliate information is used solely for managing affiliate relationships and recognising performance.
20. Use of the site by children
Our website is not intended for use by children under 18 without parental or guardian consent.
21. Disclosure to government authorities
We may disclose information when required to do so by law or legal process.
22. Legal compliance
This policy is intended to comply with applicable laws. Use of our website is at your discretion.
23. Accessing and updating your information
You may request access to or correction of your personal information. Identity verification may be required.
24. Removal of your information
You may request deletion of your personal information, subject to legal and operational requirements.
25. International data processing
Data may be processed inside or outside South Africa depending on operational requirements.
Additional information:
- How we protect your data
- What data breach procedures we have in place
- What third parties we receive data from
- Automated decision-making or profiling
- Industry regulatory disclosure requirements
Our website address is www.cylonconsulting.com.